Common Questions About These Terms
No. Each person may hold one account only. If we detect multiple accounts linked to the same individual — by device, wallet, or identity details — we will suspend the duplicate accounts for review. In some cases, balances on duplicate accounts may be forfeited in line with our account rules.
Deposits sent from a wallet registered to a different name will be held until you complete a verification step. You will receive a notification in your account and via live chat. Once you confirm wallet ownership through the identity check, the deposit is released. Mismatched wallets cannot be used for withdrawals until verified.
We notify you through your registered account inbox and, in some cases, via the contact number on file. The updated terms take effect on the date stated in the notice. Continuing to use your account after that date means you accept the revised terms. We recommend checking your account inbox regularly.
Yes. Send a written request to the support email shown in your account settings. We will compile your account data — including transaction records from your DANA, OVO, or GoPay wallet and login history — and send it to your registered contact. We aim to fulfil these requests within a reasonable timeframe under applicable local regulations.
Withdrawals are returned to the same wallet used for your most recent deposit — whether that is DANA, OVO, or GoPay. This rule exists to confirm funds return to an account you own. If you want to change your withdrawal wallet, submit a wallet-change request in your account settings and complete the identity verification step first.
The terms themselves are consistent across accounts. However, access to specific services — including the live casino, crash games like the Aviator Crash Game, and sports betting — depends on local law and whether your region is in an eligible area. If a service is unavailable where you are located, it will not appear in your account lobby.
Inactive accounts are flagged after a period defined in our account policy, which is visible in your account settings. Before any action is taken, we will attempt to notify you via your registered contact. You can reactivate your account by logging in and completing an identity confirmation step. Any remaining balance is held safely during inactivity.
Contact our live chat team or email support as soon as possible with the transaction reference number, the wallet involved — DANA, OVO, or GoPay — and the date of the transaction. We will open a review and lock the relevant activity on your account while the investigation is under way. We respond to dispute submissions within one business day.
Yes. We store your GoPay wallet identifier only for the purpose of processing deposits and withdrawals on your account. We do not store full wallet credentials or PINs. Your GoPay details are associated with your account only after you complete the wallet-matching verification step, and they remain tied to your account until you submit a wallet-change request.
The full terms are accessible on this page before you create an account — no login required. We recommend reading the sections on account eligibility, wallet rules, and regional access before you proceed. Once you open your account, the terms are also available at any time in the Help Centre section of your account dashboard.
